Successful legal advocates must not only bring together evidence to successfully make their case, they must also craft a clear argument around a compelling narrative, and the same goes for an ombudsman or public advocate.

The Office of the Ontario Ombudsman says it has received complaints over delays in the delivery of cannabis in the province, almost two weeks since the drug was legalized across the country.

Experts say the powerful video of Alek Minassian’s arrest reveals a textbook case of an officer defusing danger through a series of life-and-death choices based on training and a calm mind.

Ontario universities came under the provincial ombudsman’s oversight in 2016. The office has since received more than 500 university-related complaints.